Returns & Refunds

1. Our Approach

We want you to be happy with your purchase from inTenTions By Rahmee's. If something is not right, please tell us and we will work with you to put it right.

2. Reporting a Problem

Contact us as soon as possible after receiving your order, with your order number and a short description of the issue (photos help if an item is damaged or faulty). Contact details are at the bottom of this page.

3. What Can Be Returned

• Items that arrived damaged, defective or not as described.
• Items sent in error.
• Other items may be accepted for return or exchange at our discretion, if they are unused, in their original packaging and returned within a reasonable time after delivery.

4. What Cannot Be Returned

For hygiene and safety reasons, perishable goods, personal-care items that have been opened, and custom-made or special-order items are generally not returnable unless they are faulty.

5. How Refunds Are Made

Once a return is approved and the item is received and checked, we will refund the amount paid for the item using the original payment method where possible, or issue store credit if you prefer. Delivery fees are refunded only where the return is due to our error.

6. Exchanges

If you would like a different size, colour or product, tell us and we will arrange an exchange where stock allows.

7. Contact Us

To start a return or ask a question, call +233244256868 or visit our Contact Us page.